🛡 Marketplace Rules & Guidelines

Seller Policies & Guidelines

Understand the policies, seller responsibilities, prohibited activities, return handling, and settlement rules required to maintain a trusted marketplace experience.

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Important Seller Policies

These policies help maintain trust and service quality on SaaraBuy

Product Listing Policy

Products must contain accurate information and images.
Fake, duplicate, or misleading listings are prohibited.
Counterfeit or illegal products are not allowed.
Stock availability must be updated regularly.

Shipping Policy

Sellers are responsible for safe packaging.
Orders should be dispatched within expected timelines.
Incorrect shipping details may delay settlements.
Shipping costs may vary based on courier charges.

Returns & Refunds

Customers may request returns based on policy eligibility.
Returned damaged or incorrect products may affect settlements.
Refunds are processed after verification.
Sellers may bear losses for seller-side issues.

Settlement Policy

Payments are settled after successful delivery.
Applicable commissions and adjustments are deducted.
Penalty deductions may apply for policy violations.
Settlement reports are available in seller dashboard.

Restricted Products

Illegal or prohibited goods are not allowed.
Weapons, drugs, harmful items, and counterfeit products are banned.
Adult or offensive content may be restricted.
Policy violations may lead to account suspension.

Penalty Rules

Frequent cancellations may affect seller ratings.
Fake tracking updates are strictly prohibited.
Repeated customer complaints may trigger review.
Serious violations may result in permanent ban.

Why Policies Matter

Marketplace policies help maintain trust between customers, sellers, and the platform. Following these rules improves seller credibility, customer satisfaction, and long-term growth.

Ready to Sell Responsibly?

Join SaaraBuy and grow your business with transparent policies.